For questions about your order, please email us at and include your order number in the subject line. For inquires regarding a specific product, please e-mail us at You can also reach us by phone by contacting a customer service representative at In the Field in Ojai by calling, Wednesday-Friday 11AM-6PM PST.


All orders placed Monday-Friday (excluding holidays) before 2PM PST will begin processing that day and ship within 48 hours, pending item availability and credit card verification. Orders placed after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will begin processing the following Monday. Transit times do not include SaturdaySunday or holidays.

Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.