Until further notice, all sales will be final to protect the health and safety of our staff and clients. Please note, that we will return to normal exchange and store credit policy as soon as possible. We want to thank you for visiting us online, we look forward to welcoming you back to Ojai soon. All sale items are final sale, we are not accepting returns or exchanges.
These terms are not available at this time, we hope to return to normal operations soon:
If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that are returned in their original unworn, unwashed condition with all tags intact. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.
We do not accept returns on apothecary, beauty, swimwear and undergarments.
Please email firstname.lastname@example.org within 5 days of receiving your order to be issued a Return Authorization Number (RA#). Returns must be postmarked within 5 days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5 day requirement for RA# request will only be considered for online store credit or exchange. If an item(s) are returned for exchange, please inquire to be provided a return label.
Clients are responsible for their return shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a monetary refund or store credit. Please note that original shipping costs are non-refundable. If there was a mistake in part of In the Field Ojai or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.
Please mail your return with the original receipt to the following address:
In the Field Ojai
730 East Ojai Ave
Ojai, CA 93023
Upon acceptance of the return package, refunds will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
Returns on Vintage Items
All items purchased that are Vintage, or say vintage in title or description are considered final sale. No return, exchange or store credit will be offered.
Returns on Sale Items
All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.
Price Adjustment Policy
We are unable to offer price adjustments to sale items, after a purchase has been made.